<b>To provide a little extra peace of mind</b>, we’ve extended our returns period for the holiday and gifting season. Purchases online or in stores between 01 November 2023 and 24 December 2023 can be returned until 20 January 2024. Purchases after 24 December 2023 will fall under our 28 day return policy.
You can return your online order using our online returns service, or return in one of our AllSaints stores (excl Concessions & Outlets). For international returns, please use our International returns portal and note international orders cannot be returned in store.
<b>We sure do!</b> We are super happy to have recently launched this service. Click below to purchase an e-gift card - the perfect gift for anyone and any occasion!
We do not offer exchanges for online orders returned to our distribution centre, however you can exchange an online order in one of our AllSaints stores, excluding department stores and outlets. Once the exchange is processed in store, you will fall under the stores returns policy. For stores purchases, you can return or exchange in store if eligible. If you do use the online returns service, you will be refunded back to your original form of payment.
Our Price Match policy is now discontinued. This means that from 01 September 2023, we no longer provide refunds or credits for price differences after your purchase for items bought on our website or in our stores.