Payments are pre-authorised at the time of placing an order. This means that there will be a hold on the value of the order you have placed, and you have not yet been charged.
In an effort to fulfil your order and deliver it as quickly as possible, your order may ship in multiple packages, resulting in multiple charges for one order. You will be preauthorised for the full order value, but will be charged per shipment instead of the entire order up front, with the exception of Gift Cards and PayPal. This means you may see multiple charges against your payment method.
PayPal payments are charged at the point of purchase - please see their T&Cs for more information.
If your payment is declined, don’t worry, just contact your card issuer for support, or you can use an alternative payment method.
If you have accidentally checked out with the incorrect payment method, you'll need to cancel your order and place a new order using your preferred payment method.
If you order is cancelled prior to shipment, your funds will be returned to your original form of payment and the pre-authorised funds will be released.