We're sorry to hear that you've received a faulty item or your product has developed a fault. Please return the item to us as soon as possible so we can get this sorted for you.
Once received, all items are inspected, if your item is confirmed as faulty, you will refunded back to your original method of payment as we are unable to process exchanges. Items which display wear and tear rather than a fault, may not be refunded.
A few points to be aware of:
- Without the original receipt, we only offer a refund to a gift card for the last selling price.
- If you no longer have the receipt, we may still locate your transaction through our system if you can provide the date, time, and store name to assist us in this process.
- If the item is not deemed as faulty or has been misused or not cared for correctly, it will be returned back to you.
HOW TO RETURN
For UK and US online orders click here
For European online orders click here
For International online orders click here
For AllSaints store purchases, visit the nearest AllSaints stand-alone store trading in the same currency, with your product and receipt. Our dedicated team will assess the item for manufacturing faults and resolve the matter accordingly.
For AllSaints Concession purchases online or in store: If you purchased the item from an AllSaints Concession or an Outlet, please return it to the same location.