UK & US WEBSITES
If you've recently placed an order, we're already working on processing it or it may be en route to you!
Be sure to check your email inbox, spam, and junk folders for our shipping email notification with all the tracking details.
Our courier, DPD & UPS, will also keep you in the loop through email and SMS notifications.
A few things to note:
- Some items may come from different locations, and may have separate tracking numbers.
- If you are not home, your order may be delivered to a neighbour or sent to a local Pickup shop
- Check the Your DPD App or UPS MyChoice to manage your delivery and track your parcel.
- Check your delivery preferences, with your neighbours, your designated safe place, and any prior communication from the courier.
- Still can't locate your parcel? Email ask@allsaints.com and we'll take care of it for you
- If we suspect it is lost, we may need to raise an investigation on your behalf. Get in touch with us via live chat, phone or email, so we can get the information needed and share a declaration form with you.
INTERNATIONAL WEBSITE
UNDELIVERED ORDERS/MISSING ITEMS
Check your dispatch tracking number to confirm the location of your parcel using Global-E’s tracker.
If your International order cannot be located despite the tracking showing “Delivered” or is determined as lost by the courier, you will need to fill a declaration form and send it to ask@allsaints.com. This will allow us to look into this with our courier partner.
In order for us to look into this with our courier partner, we will need you to fill out a declaration form, which is attached at the bottom of this article. Please select the one you need depending on the courier partner used to deliver your parcel (DPD or DHL) and send it to ask@allsaints.com.
ITEMS RECEIVED DAMAGED
We kindly ask you to send photos of:
- 1. the damaged item; and
- 2. the inner and outer packaging.
- Our team will make sure to support you with your order
RETURN NOT RECEIVED OR PROCESSED
We’re sorry that your return has not yet been processed. Please check your email or SMS regarding your delivery. If you are still unable to locate your parcel please reach out to our Customer Experience team.