UK & US WEBSITES
If you've recently placed an order, we're already working on processing it or it may be en route to you!
Be sure to check your email inbox, spam, and junk folders for our shipping email notification with all the tracking details.
Our courier, DPD & UPS, will also keep you in the loop through email and SMS notifications.
A few things to note:
- Some items may come from different locations, and may have separate tracking numbers.
- If you are not home, your order may be delivered to a neighbour or sent to a local Pickup shop
- Check the Your DPD App or UPS MyChoice to manage your delivery and track your parcel.
- Check your delivery preferences, with your neighbours, your designated safe place, and any prior communication from the courier.
- Still can't locate your parcel? Email email@example.com and we'll take care of it for you
- If we suspect it is lost, we may need to raise an investigation on your behalf.
Check your dispatch tracking number to confirm the location of your parcel using Global-E’s tracker. Contact Global-e Customer Service team if your parcel cannot be located despite the tracking showing “Delivered” or is determined as lost by the courier. You will be sent an email by your carrier or by Global-e Customer Service if your order is delayed.
We kindly ask you to send photos of:
- 1. the damaged item; and
- 2. the inner and outer packaging.
- Please provide this information to Global-E to complete an investigation.
We’re sorry your order is incomplete. Please contact Global-e Help Centre.
RETURN NOT RECEIVED OR PROCESSED
We’re sorry that your return has not yet been processed. Please check your email or SMS regarding your delivery. If you are still unable to locate your parcel please reach out to Global-e Help Centre.