We totally understand that sometimes things just don't work out, and we've got you covered! 🖤
If the item is still in its original condition, you can return it for free, following the rules mentioned below. None of these affect your statutory rights.
- We’re happy to receive your return within 28 days of receiving your order for a refund back to your original form of payment.
- All items must be returned to us unworn/unused and in the same condition you received them with their original packaging and all tags and labels attached.
- Please note, any faulty items returned to us will be subject to an inspection to confirm a manufacturing fault.
- Items received outside of our 28 days return period will be returned to you.
Exchanges: We do not offer exchanges for online orders returned to our distribution centre.
- You can exchange online orders in our mainline AllSaints stores. Please see below for everything you need to know about using our stores to return orders.
- Jewellery: For health and hygiene reasons we are unable to exchange or refund pierced earrings unless they are faulty. All other jewellery must be unused and returned in resalable condition.
- Fragrance: For health and hygiene reasons we cannot exchange or refund fragrances once the original packaging and cellophane wrap has been opened. Please contact Customer Experience to arrange a collection for your fragrance, if you need to return it.
- Swimwear and underwear: For health and hygiene reasons, swimwear and underwear must be unused with the tags and hygiene seals intact and in the original packaging, unless they are faulty.
- Handbags: To return your handbag please wrap carefully in the original dust bag to prevent any damage during shipping. When examining your handbag please be mindful not to scratch or mark the product.
- Footwear: Please ensure you package your footwear carefully in the original shoe box to prevent any damage during shipping. When examining your footwear please be mindful not to scratch or mark the product.
- Cancellation: If you are a UK or European customer, you may cancel your order and return any item to us in accordance with the Consumer Contracts Regulations 2013. Please see our Terms and Conditions for further details.
- Repetitive Returns: We offer a flexible returns policy to make your online shopping experience even easier. We monitor the number of returns made by customers. Unusual activity and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your AllSaints account.