UK / US Orders

Your delivery costs will not be refunded if you cancel your order after it has been dispatched as our free UK or US returns service is provided in place of reimbursement of the original delivery charges.

However, delivery costs will be refunded if:

• you cancel your order before dispatch;
• you return a faulty item; or
• AllSaints cancels your order due to stock availability.

If you choose to cancel your order under the EU Consumer Contracts Regulations, we will refund you the value of our least expensive delivery method. Please see our Terms and Conditions for more information on how to cancel under the Consumer Contracts Regulations.

International Orders

Your delivery costs will be refunded in the following circumstances:

• if you cancel your order before dispatch;
• if you return a faulty item; or
• if we cancel your order due to stock availability or because the product is faulty on dispatch.
• Please note that delivery costs will not be refunded if you cancel after dispatch.