OK, sorry to hear this. There are a few options available for you:
- We recommend using Google Chrome in incognito mode and to clear your cookies and cache for optimal performance, do this and then try again.
- Click “Forgot your password?” to reset it. We’ll send you a password reset email notification. Passwords should be to at least 11 characters, made up of 1 capital letter, 1 number, and 1 special character.
- If you still cannot access your account, we would advise to use the Guest Checkout for a swifter experience to avoid the item you want to purchase selling out.
If you could also drop us an email or live chat with an overview of the issues you are facing,
and examples of error messages, we will do our best to support you.