We’re sorry to hear that you’re waiting to receive a refund for your returned order.
- Check your tracking number and remember returns can take 3-10 business days to process. This will take longer during busy promotional periods.
Track your return using this link
- The Royal Mail Medway Centre is not the final destination, it’ll take a few business days to reach our Distribution Centre.
- If you’re still unable to locate the return, email email@example.com and provide your returns tracking number.
- If your return is considered lost in transit, we'll need to initiate a courier investigation on your behalf, and we’ll ask you to complete a declaration form to confirm non-receipt.
- This is standard industry practice, and we’ll work to keep you updated throughout the process, which typically takes around 10 business days.
Find more information see our Terms and Conditions.