We’re really sorry if you’ve received a faulty item.
Please return the item to us using our free UK returns service. Click this link to register your return with our courier partner, Royal Mail and follow the instructions. Don’t forget to select ‘Faulty’ when asked for a reason for your return.
Please bear in mind that:
- if the item is confirmed as faulty, you will be refunded back to your original form of payment
- if the item is not deemed as faulty or has been misused or not cared for correctly, it will be returned back to you.
We look forward to resolving this for you as soon as possible.