We are sorry to hear that you need to return your Allsaints purchase. 

• If you bought your item from a department store or online partner, please follow their return and exchange policy.
• AllSaints cannot accept returns in our stores from department stores or online partners. 
• Remember, online purchases and purchases from our AllSaints mainline stores cannot be returned or exchanged at concession stores either. 
• We are unable to assist with transactions from concession partners, as they are not captured in our systems and network.
• If you need support, please reach out to their customer service team or store directly.