Returns Processing Times
- Generally, it takes 5 business days for your return to reach us and we aim to process returns within a few business days once received. Allow up to 10 business days during busy periods and public holidays
- For UK Returns: Medway Mail Centre is a Royal Mail sorting centre, and it can take a few additional business days for a returned parcel to reach AllSaints from there.
Online Refunds
- Once you receive the Refund Confirmation email, allow 3-10 business days for the refund to appear in your available funds. This will vary depending on your payment provider.
- For PayPal refunds, expect 2-3 business days.
- Gift card refunds will reflect within 1-2 business days
- Refunds will be processed using your original payment method.
- If you made a split payment with gift cards and a credit card, the refund will prioritise the gift card used first during checkout, followed by your payment card.
- Klarna refunds will be issued to the original payment method, and your statement will be updated.