Returns Processing Times
- Please allow up to 5 business days for your return to reach us
- Once received, returns are processed within a few business days
- You can track your return using the UK Royal Mail Track & Trace service link
- You can track your return using the US UPS tracking service.
- Please note during busy promotional periods returns can take up to 2 weeks to be processed.
- Once you receive the Refund Confirmation email, allow 3-10 business days for the refund to appear in your available funds. For PayPal refunds, expect 2-3 business days. Gift card refunds will reflect within 1-2 business days
- The refund will be processed using your original payment method.
- If you made a split payment with gift cards and a credit card, the refund will prioritise the gift card used first during checkout, followed by your payment card.
- Klarna refunds will be issued to the original payment method, and your statement will be updated