Returns are easy with Global-e, simply click on the link below to start your return using the Global-e portal. We do not offer an exchange service for Global-e orders and all returns will be refunded. Online orders can only be returned online and cannot be returned in any of our AllSaints stores.

Click here to start your online return.

• You may be charged a return fee, which will vary depending on your location - see below. 
• The total return fee will be displayed in the Global-e portal before you complete your return. This will be deducted from your total refund.
• We do not offer an exchange service for Global-e orders and all returns will be refunded to your original form of payment. 
• For applicable countries: if you return your purchase please contact your local customs authorities with your invoice to reclaim any relevant taxes and duties if applicable.
• European Union, Mexico, Switzerland, Norway, Australia and New Zealand: taxes and duties will be refunded if you return your purchase.
• Canada:
  • Duties will be refunded if you return your purchase but sales tax will not.
  • Please request a B3 form, invoice and any other required proof of payment from Global-e to reclaim any sales tax from your local authorities.
• We will claim the VAT paid upon import in countries where Global-e is registered as a foreign seller. For unregistered countries we will not be able to claim this.
• If you are returning a faulty or misdescribed item, please contact Global-e Customer Service who will arrange a free return. Please note, any faulty items returned will be subject to an inspection to confirm a manufacturing fault.