We totally understand that sometimes things just don't work out, and we've got you covered! 🖤

If the item is still in its original condition, you can return it using our International returns portal, following the rules mentioned below. None of these affect your statutory rights.

• Our Returns Period is 28 days from the day you receive your order to return it for a refund to your original payment method. Items returned outside of the 28-days will be sent back to you.

• Exchanges: We do not offer an exchange service for online orders and all returns will be refunded to your original form of payment.

• Garment Condition: Returned Items must be unworn/unused condition, exactly as you received them, complete with their original packaging, tags, and labels attached.

• Faulty Items: It's worth mentioning that any faulty items sent back to us will undergo an inspection to verify a manufacturing fault. If you are returning a faulty or misdescribed item, please contact our Customer Experience team who will arrange a free return.

• Repetitive Returns: We monitor the number of returns made by customers. Unusual activity and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your AllSaints account.

• Footwear: Please ensure you package your footwear carefully in the original shoe box to prevent any damage during shipping.

• Jewellery: For health and hygiene reasons we are unable to exchange or refund pierced earrings unless they are faulty. All other jewellery must be unused and returned in resalable condition.

• Fragrance: For health and hygiene reasons we cannot exchange or refund fragrances once the original packaging and cellophane wrap has been opened.

• Swimwear and underwear: For health and hygiene reasons, swimwear and underwear must be unused with the tags and hygiene seals intact and in the original packaging, unless they are faulty.

• Handbags: To return your handbag please wrap carefully in the original dust bag to prevent any damage during shipping. 

• Cancellation: If you are a European customer, you may cancel your order and return any item to us in accordance with the Consumer Contracts Regulations 2013. Please see our Terms and Conditions for further details.