We are sorry to hear that your purchase wasn't perfect for you. 

It's important to note that we are unable to support cross-border returns, and returns can only be processed in a location that trades in the same currency.

• Purchases made in the United States can only be returned in the United States
• Purchases made in the United Kingdom can only be returned in the United Kingdom
• Purchases made in our EU / CAD stores can only be returned in our EU or CAD stores 
• Purchases made on our International site, can only be returned via the online returns portal 
• Store purchases cannot be returned to our Distribution centres
• Online orders can be returned a store that trades in the same currency, excluding outlets and concessions, or; returned to the respective distribution centre in the UK or US. 

If you still need help, please reach out to our Customer Experience team so we can support.