All European orders now qualify for our complimentary returns service with DHL Premium.
Easy Returns in Just a Few Clicks Start your return effortlessly using our Returns Portal. Simply click here to begin.
Locate Your Nearest DHL Express Point To ensure your return label is accepted, visit the DHL Locator, select your country, and enter your location (address or zip code) to find the nearest DHL Express point.
Refunds Only Please note that all returns will be processed as refunds, as we currently do not offer exchanges.
Online Orders Only Returns for online orders must be processed through our online returns service. Unfortunately, online purchases cannot be returned to any AllSaints store.
Inspection of Faulty Items Returned items reported as faulty will be inspected to confirm the manufacturing defect.
Tax and Duty Refunds
Duties and Taxes During Checkout For applicable countries, duties and taxes will be calculated and displayed during checkout. Depending on your location, you can choose to pay these fees in advance for immediate delivery or upon arrival. Please note that payment is required before delivery can be completed.
Included in the Final Price For the European Union, Switzerland, and Norway, taxes and duties are included in the final price. If you return your purchase, these fees will be refunded.