To provide extra peace of mind, we’ve extended our 28-day returns period for the holiday and gifting season.
Items bought online and in-store between the 1st of November 2024 and the 13th of December 2024 can be returned until the 10th of January 2025, with proof of purchase.
Purchases made before 1st November 2024 and after the 13th December 2024 fall under our 28-return policy.
Online Returns to Distribution Centre
Online purchases can be returned using our online returns service. If you're returning an international order, please use the International Returns portal on our website. Ensure that all items are unworn, unused, and in the same condition as when you received them, with original packaging and all tags and labels attached. Refunds will be processed to the original form of payment, as we do not offer exchanges for online returns.
Online Returns to Store
You can return or exchange items ordered online from our UK or US website at an AllSaints store. Please bring a copy of your original order invoice and the items you wish to return to a store trading in the same currency as the original purchase. You will receive a refund to your original form of payment or the option to exchange for another item in store.
Exclusions include: International & European orders, please use the AllSaints Returns portal; and Outlet and Concession store purchases.
In-Store Purchases
You can return or exchange store purchases. Simply bring your receipt and the unworn items back to a store (excluding outlets and concessions) trading in the same currency as the original purchase. You will receive a refund to your original form of payment or the option to exchange for another item in-store. Note that items purchased in-store cannot be returned by mail or through the online returns service.
Outlet Stores
Purchases made at our Outlet stores are eligible for exchanges only. Please bring your receipt and unworn items back to an Outlet store trading in the same currency as the original purchase. Our team will assist you with selecting an alternative item for exchange or provide a gift card refund. Online orders placed on allsaints.com cannot be returned or exchanged at outlet stores.