If you’re unable to see the Live Chat button on our website, it may be because website cookies have been declined. Live Chat requires cookies to be accepted in order to function properly.
Here’s What You Can Do:
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Clear Cache and Cookies: If you have already declined cookies during this session, you can clear your browser’s cache and cookies, then refresh the page. This will allow you to accept cookies again.
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Use an Incognito/Private Window: Open our website in an incognito or private browsing window. This way, you can accept cookies without needing to clear your regular browsing data.
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Refresh the Page: If you’ve accepted cookies but still can’t see the Live Chat button, try refreshing the page. This can help our website capture your updated cookie preferences.
If you continue to experience issues, please reach out to our Customer Experience team via email or phone, and we’ll be happy to assist you.