We’re sorry to hear that your watch isn’t working as expected.
AllSaints watches fall under our standard returns policy. If you’re experiencing any issues, you can return the watch to our distribution centre or any standalone store for a full refund. Please visit our Returns section for more information.
If you need further help or have any questions, our Customer Experience team is here for you — get in touch with us.
Watch setup and battery tips
To activate or manage your watch, please follow the instructions here.
Battery care
To help extend the battery life when your watch is not in use, gently pull the movement crown until you feel it click — this reduces battery consumption by up to 70%.
Battery lifespan varies by movement type and can be replaced by any reputable repair shop.